Otter.ai transcribes and summarizes meetings in real time. It captures full audio and generates searchable transcripts. Because meeting content often includes sensitive discussions, the data handling policy is critical.
Data collection
All plans: recordings and transcripts are stored on Otter's servers. Free/Pro: may be used for product improvement. Business/Enterprise: stronger data controls.
Training policy
Free/Pro: Otter may use transcription data for improving services. Business/Enterprise: data is not used for model training.
Enterprise option
Otter Business ($20/user/month) and Enterprise (custom) offer admin controls, compliance features, and no-training guarantees.
Encryption and compliance
AES-256 at rest, TLS 1.2+ in transit. SOC 2 Type II certified.
Data processing agreement
A Data Processing Agreement (DPA) is available for enterprise customers.
Our recommendation
Use only the Business or Enterprise plan for work meetings. Meeting transcripts routinely contain confidential information, strategic discussions, and customer details. Free or Pro versions of meeting assistants are among the highest-risk shadow AI tools.
Quick facts
| Provider | Otter.ai |
| Category | Meeting Assistant |
| Verdict | Enterprise plan only for work |
| DPA available | Yes |
| Encryption | AES-256 at rest, TLS 1.2+ in transit. SOC 2 Type II certified. |
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